IP-PBX Features

IP-PBX Features

The Flatrix is the family of Business Phone System (PBX) which is based on Asterisk, the leading PBX in the USA and it is the fastest growing brand in Australia. A business phone system designed to simplify voice communications. Using VoIP, it offers advanced phone features typically associated with enterprise phone systems.

Automated Voice Menus(IVR)

An Interactive Voice Response(IVR)/Auto-attendant feature is perhaps one of the most desirable features for a business PBX. An IVR plays an automated message to all incoming callers. This message plays to the caller, specifies the options which are available to them, and subsequently prompts them to make their selection based on the nature of the call. Once the caller chooses the appropriate option, the call can be routed to the intended party, extension, department, etc

Call Forwarding

This feature allows calls which would usually originate at a given location to be forwarded to another. Once call forwarding is activated, all calls are redirected to the intended destination immediately. Calls can be forwarded to another extension, phone number (such as a cell phone), an IVR, and more.

Follow Me

Once enabled, the follow me feature will direct calls to alternate extensions/external destinations (such as mobile or landlines) should a call persist (ring) longer than the defined number of seconds. At first, the system will ring the initial extension for the defined number of seconds Once the defined duration expires, the system directs the call to ring the extension(s) and/or external destinations listed as follow me numbers. The call can be accepted or rejected by an external device (such as a mobile phone) without the caller having knowledge of this. A rejection will ultimately send the call to the first (original) extension's busy voicemail*. This feature ensures that a caller will never reach an external device's voicemail system. This is extremely beneficial because this ensures that follow me destination voicemails (such as a mobile user's personal voicemail) is never reached.

Call Recording

Call recording is a useful feature which enables a calling or called party to record a conversation using their phone. Call recording can be set to always record, never record, or record strictly on an on-demand basis. And later you can listen to those recorded calls on line or download to your computer.

Call Parking

Call parking enables a call to be placed in a call parking lot with an assigned number. This parked call can be picked up by any user with any phone. The caller who is placed in the call parking lot will have on-hold music played to them while they are awaiting a pick-up. Calls are assigned specific parking lot numbers upon transfer. The parking lot number is essential to this system, so it is imperative that the person transferring the call notes which parking lot number the call is placed in - the number is read to the transferring user after dialing the extension for the parking lot. Calls can be answered simply by dialing the parking lot number.

Visual Voice-mail

This cool feature allows you to check your voice-mails on the web, no longer required to go through a voice menu pressing # or *, play voice-mails on the web, download, forward to an email or play it on your extension.

Voicemail to Email

The voicemail to email feature sends a copy of a user's voicemail message to their specified email address. This feature allows users to listen to their voicemail messages via email or smart-phone device without having to physically use their desk-phone.

GSM to VOIP Gateway

Flatrix-PBX is coming with a Built in GSM to VOIP software gateway included, that can take any GSM network to VOIP simply using a Huawei Dongle, you can use your existing GSM Hotline sim card with Flatrix-PBX and enjoy the Enterprise grade IP-PBX features.

Music On Hold

Music on hold is a feature which plays music to callers who have been placed on hold or are currently in a call queue. The music can be customized to play a Commercial instead of music, or simply present the callers with a number of custom recorded messages relating to the potential nature of the call.

Conference

The conference feature of the Flatrix-PBX works to create a meeting room whereby users (both internally and externally) can call in and talk to one another. Conference rooms can be moderated by an admin user, and as well can be password protected to prevent unwanted callers from accessing it. The conference room can be accessed by users internally by dialing the conference room access number. The conference room can be accessed by external users by entering a numerical code after dialing a number. Or even simply start a conference using a softphone or IP-Phone if that enabled.

Ring Groups

Your Flatrix-PBX is capable of grouping together many extensions into a single dialled extension. For example, if there are sales agents with extensions 220, 221, 222, and 223, then it is possible to assign a 'Sales' ring group which when dialed, will call all of the phones simultaneously.

Additional options can be configured such as: the ring strategy (ring all, ring sequentially, ring first available, and more), max ring time, announcement (to be played to the caller prior to dialing the group), whether to ring or play music, and more.

This feature is useful for IVR's and call queues as incoming calls can be directed to an entire department with ease. This can also be useful if you wish to contact a group of phones internally (technical support agents). It is as simple as assigning those phones to a ring group (such as 601), and dialling it from any system phone.

Call Queues

A Call Queue is a feature which places callers into a regulated on-hold system of priority such that the caller with the highest priority (usually the caller on hold the longest) is answered before a caller with a lower one. Call Queues are extremely useful when handling a large number of incoming callers at the same time. Callers can be placed in a queue to be answered by the first available representative (support representative), or placed in a queue which can be answered by a specific agent (sales rep.). While a caller is waiting in a queue, special music on hold and/or messages can be played to them.

Unlimited Extensions

Flatrix-PBX allows you to create extensions as much as you want to use in a IP-Phone, Soft phone or in any other SIP supported devices.

Detailed Reporting

Flatrix-PBX gives you the ability to view all phone calls in a graphical interface. And also allows you to filter by date, extension, user, duration, and more. Totals are calculated based on the filter settings, and are displayed graphically in a number of ways.

Remote Extensions over the Internet

Take your business phone wherever you go, connect to the PBX through a VPN and use your same office extension on your mobile, laptop or I pad as the same functionality of an office user.